Terms of Use-Legal Mentions

General conditions of sale and use

Anyone using our services must be over 18 years of age and will be referred to below in the General Conditions of Use and Sale by the term “User”.

THE ACTION OF ENTERING THIS SITE CONSTITUTES ACCEPTANCE BY THE USER TO THE ENTIRE GENERAL TERMS AND CONDITIONS OF USE AND OF SALE. IF YOU DO NOT AGREE TO ABIDE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE OUR SERVICES.

These General Terms and Conditions are intended to define the entire relationship between CONSEIL DIRECTELIA SEC and the Users of its services. You agree to comply with the current General Terms and Conditions of Use.

The use of certain services may be subject to specific conditions. These specific conditions are considered to be an integral part of these General Conditions of Use and of Sale.

CONSEIL DIRECTELIA SEC reserves the right to modify these General Terms and Conditions of Use and Sale at any time. You are therefore advised to regularly consult the latest version of the General Terms and Conditions of Use.

§ 0. Identification of the seller - Legal notice:
The Company CONSEIL DIRECTELIA SEC operates under Company number NEQ 3371489033

HEAD OFFICE : 2500-1100 Bvd René Lévesque Ouest Montréal (QC) H3B 5C9 Canada

§ 1. Description of the Services
This website is a website dedicated to relationship advice with love coaching, intuitive coaching, and their variants.

CONSEIL DIRECTELIA SEC provides its Users, via the global Internet network and, where applicable, by e-mail or telephone, a number of free and paid-for services, related to the fields of coaching and love coaching and intuitive coaching.

The site offers its Users:

• free coaching, love coaching and Intuitive coaching services.

•  paid-for psychic services via telephone consultations, online or by SMS.

§ 2. Connection
To access the Website and use the Services, Users must have Internet access. The costs of the telephone communication making Internet access possible as well as access to the Website remain the sole responsibility of the User.

Furthermore, the User must also provide all necessary equipment to ensure this connection to the Internet, including a computer and modem or other connection device.

§ 3. Services from CONSEIL DIRECTELIA SEC

§ 3.1. Free services:
To access the free Services online, by email and by SMS, the User must provide their surname, first name, date of birth, country of residence, e-mail address and mobile phone number.

This data is strictly necessary in order to establish a quality service for the client (The User) and to be able to communicate at least the minimum requirement of the result of their study. Above all, this is essential data for establishing an astrological study, psychic reading, or horoscope report. In addition, it may also be used internally for commercial management purposes by CONSEIL DIRECTELIA in order to best meet the expectations of its customers. The User's contact details, following their registration, whether it is using their email or telephone number, may subsequently be used without time limit by CONSEIL DIRECTELIA SEC or its subsidiaries and subcontractors in order to promote any of its products. On the other hand, the User can at any time delete or modify their profile by contacting us directly by mail, by sending their request to CONSEIL DIRECTELIA SEC 2500-1100 Bvd René Lévesque Ouest Montreal (QC) H3B 5C9 Canada or by simply sending an email to contact@directelia.com

§ 3.2. Coaching and love coaching and intuitive coaching consultation services by email:
The Love Mystery teams are committed to make every effort to answer questions from users within a maximum of 48 hours (from the time of order). The validity of the order is the date on which a question was asked by the user. The order is confirmed on acceptance of the terms of sale when the user asks his or her question.

This service is free. There are no shipping costs.

However, CONSEIL DIRECTELIA SEC does not guarantee the user a guaranteed or systematic response within 48 hours. The response time strongly depends on the intensity of incoming questions from the Users.

The CONSEIL DIRECTELIA SEC team reserve the right not to answer questions from users in cases of force majeure or because the question of the user did not conform to moral standards.

§ 3.4. Intuitive coaching consultation services by telephone on geographic numbers:

The Love Mystery teams are committed to making every effort to respond to user questions in the shortest possible time. The validity of the order corresponds to the call date of the user and the order is confirmed by mutual agreement during the call to the user.

However, Love Mystery does not guarantee the user an immediate response. The response time strongly depends on the intensity of the flow of phone calls at any time.

The Love Mystery teams reserve the right not to answer questions from users in cases of force majeure or because the question of the user did not conform to moral standards.

The maximum call charges are 9,50 euros per minute inclusive of all taxes, or the equivalent in local currency.

These charges depend on the particular professional consulted. The method of payment is by credit card.

The payments are handled by TURADH LP, a company registered under number SL33636. Registered office: 101 Rose Street - South Lane - Edinburgh EH23JG – Scotland

There will be no additional cost on the phone call to the geographic numbers charged by CONSEIL DIRECTELIA SEC.

The cost of the telephone call to the geographic numbers will be at no additional cost to the user.

The service is delivered directly by telephone on the day that the User calls or at a later date agreed with the User.

Consultation packages at preferential rates may be offered to the User at the end of their first consultation.

The consultations handled may, depending on the overload of calls, be handled by one of our subcontractors,Télémaque or Cosmospace. Method of payment: Visa, Mastercard, transfer and/or bank transfer.

Payment method: directly on the user's telephone bill.

§ 3.5. Quality of services:
In order that CONSEIL DIRECTELIA SEC can provide optimal and personalized services to the User, the latter agrees to provide current, complete, and accurate information about him or herself in accordance with any requests made by CONSEIL DIRECTELIA SEC.

§ 4. Termination
CONSEIL DIRECTELIA SEC reserves the right to terminate without notice any relationship with any User definitively if:

• The User provided false information when registering

• The User has interfered with other Users of CONSEIL DIRECTELIA SEC services

• The User has violated the present General Terms and Conditions.

CONSEIL DIRECTELIA SEC reserves the right at any time, to modify, suspend or discontinue, temporarily or permanently, all or part of the Service, without having to first inform the User. CONSEIL DIRECTELIA SEC will not be held liable in respect of the User or any third party for any modification, suspension, or discontinuance of the Service.

§ 5. Personal data. Processing of personal information; Obligations of CONSEIL DIRECTELIA SEC.
To provide its customers with quality service CONSEIL DIRECTELIA SEC. may collect personal data provided by its users during the use of all its services. No personal data will be transferred, but the details of the user (surname, first name, date of birth, phone, email) may later be used by CONSEIL DIRECTELIA SEC. and its subsidiaries to promote any of its products. The user can always delete their profile by contacting CONSEIL DIRECTELIA SEC by Email by sending request to contact@directelia.com or by mail to: CONSEIL DIRECTELIA SEC.2500-1100 Bvd René Lévesque West Montreal (QC) Canada H3B 5C9 or by clicking the link found at the bottom of page of our email communications.

CONSEIL DIRECTELIA SEC collects the user's IP address to locate his or her country and uses cookies.

The User authorizes CONSEIL DIRECTELIA SEC to establish, maintain and update a file containing the personal information that the user has sent. The user also authorizes CONSEIL DIRECTELIA SEC to send him or her various commercial information from various partners from time to time.

The User has a right of access, opposition and rectification of their personal data that he or she provides as part of the use of the Services of CONSEIL DIRECTELIA SEC. Consequently, the User may request the disclosure of such personal information, and request that they are deleted, corrected, completed, clarified, updated or any inaccurate, incomplete, or ambiguous information which concerns them are deleted.

The User may contact CONSEIL DIRECTELIA SEC for any additional information about the composition, preservation, updating and use of this information.

The User has the right of access, of notification, rectification and deletion of the data concerning him, he can exercise with CONSEIL DIRECTELIA SEC.

-for French users, this right is provided under the conditions of Article 34 of the law of 6 January 1978

-For Users in the UK this right is provided by the Data Protection Act 1998

by writing to the following address: CONSEIL DIRECTELIA SEC 2500-1100 Bvd René Lévesque Ouest Montréal (QC) H3B 5C9 Canada or by email to contact@directelia.com

To enable CONSEIL DIRECTELIA SEC. to provide its users with a quality service and to able to address the needs of its Users, the User hereby accepts that employees of CONSEIL DIRECTELIA SEC are authorised to access their personal data on a case-by-case basis, to investigate any complaint, allegation, or other abuse.

CONSEIL DIRECTELIA SEC is not responsible for any commercial or business practices implemented on other Sites to which Users have access from the Site via hypertext links, logos, buttons, etc., located on the Site.

§ 6. The Obligations of the User
The right to use the Services is personal to the User.
The User agrees not to resell and not to use the Services for any commercial purposes without the prior written consent of CONSEIL DIRECTELIA SEC.

Use of the Services is subject to and governed by the laws and regulations of Canada, Quebec Province.

The User acknowledges and agrees to assume exclusive responsibility for the content of their transmissions throughout the Site.

The User agrees not to use the Site and the Services for illegal purposes including not to transmit any messages contrary to public order and morality, that are defamatory, where elements may be intrusive to the privacy of any third party; to not transmit any messages, where any elements may damage in any way whatsoever, the rights of CONSEIL DIRECTELIA SEC and / or the rights of any third parties, in particular not to affect the property rights of CONSEIL DIRECTELIA SEC and / or those of a third party; to inform CONSEIL DIRECTELIA SEC of any violation of which the User may be aware; not to access or attempt to gain unauthorized access to any other computer systems or networks connected to the Site; not to interfere with the use and enjoyment of the Services by other Users; not to use the Site to transmit viruses, Trojans, Worms or other harmful programs.

§ 7. Guarantees
The User accepts and understands that the services are provided as they are. CONSEIL DIRECTELIA SEC is not responsible in any way for the duration, deletion, mis-delivery, or failure of any registration in any communication by a User.

The use of the Services is at the sole risk of the User, who is solely responsible for any damage caused to his or her computer or any loss of data resulting from download of any Content.

CONSEIL DIRECTELIA SEC provides no warranties or guarantees of any kind, express or implied, including without limitation, any statements concerning the results that can be achieved through the use of the Services.

In the case of complaint, CONSEIL DIRECTELIA SEC invites the User to contact customer services by email at the following address: contact@directelia.com

CONSEIL DIRECTELIA SEC also reminds you that the nature of the service to Users is essentially for entertainment purposes only.

CONSEIL DIRECTELIA SEC does not guarantee that the service fully meets the expectations of the user, that the Service will be uninterrupted, timely, secure, or error-free.

In no way do the studies or reports of the CONSEIL DIRECTELIA SEC sites constitute legal, psychological, medical, professional, or financial advice. Similarly, the CONSEIL DIRECTELIA SEC site articles and content is no substitute for medical or psychological diagnosis by a health professional.

§ 8.Rights of Property of CONSEIL DIRECTELIA SEC
The User acknowledges and agrees that the Content which includes but is not limited to text, software, music, sound, photographs, videos, drawings, or other material contained in sponsored advertisements or distributed via e-mail, commercial information produced and presented by CONSEIL DIRECTELIA SEC, its suppliers, or advertisers, are protected by intellectual property rights, trademark law, patent law or any other rights recognized by the legislation. The User may not copy, use, reproduce, distribute, or create derivative works from the Content without the express agreement of CONSEIL DIRECTELIA SEC, its suppliers, or advertisers.

§ 8.1 PROTECTION OF COPYRIGHTS
The Content presented on the Love Mystery website is intended for strictly private use. Any reproduction, representation or collective public use is prohibited. Likewise, any exchange, resale, or rental to a third party of the Content is strictly prohibited and will be considered a violation of copyright liable to criminal prosecution. The Content as well as all the elements reproduced on the product sheet of each piece of Content (in particular texts, comments, illustrations, logos, and iconographic documents) are protected by the Intellectual Property Code and by applicable international standards.

§ 9. Duration of General Terms and Conditions
The General Terms and Conditions are effective from the acceptance by the User and continue indefinitely.

§ 10. Modification of Services and/or of General Terms and Conditions
CONSEIL DIRECTELIA SEC reserves the right at any time to modify, suspend or discontinue, temporarily or permanently, all or part of the Service, without having to first inform the user. CONSEIL DIRECTELIA SEC will not be held liable in respect of the user or any third party for any modification, suspension, or discontinuance of the Service.

COUNSEIL DIRECTELIA SEC may at any time modify the terms of the General Conditions.

In case of contradiction between the provisions of the Terms and any changes that may be made to them, in particular respecting the national laws and regulations in force, the changes will prevail.

§ 11. Notification
All notices or problems must be made in writing and should be sent to the following address: contact@directelia.com

§ 12. Conditions of Website Hosting

The current website is hosted by:
OVH Hosting
1801, McGill College Avenue
Bureau 800
Montréal (Québec) H3A 2N4
Canada

§ 13. Miscellaneous
These General Terms and Conditions constitute the entire agreement between the website Love Mystery and the User regarding use of the Services and supersedes any previous agreement made between the User and CONSEIL DIRECTELIA SEC.

Failure on the part of CONSEIL DIRECTELIA SEC to exercise the rights granted to it by these General Terms and Conditions is in no way a waiver of those rights. In the event that any provision of these Terms and Conditions would be dissolved by a court, the parties agree to guide the judge so that the judge's assessment considers the common intention of the parties, the other provisions remain valid and continue to apply between the parties.

§ 14. Governing Law and Jurisdiction
These General Terms and Conditions are subject to Canadian law, Quebec Province. In case of dispute relating to these Terms and Conditions, exclusive jurisdiction is given to courts of this jurisdiction.